Frequently Asked Questions

Quick Answer: Here you'll find clear answers about orders, shipping, returns, sizes, and practical advice on maternity, breastfeeding, and postpartum.

Orders

How can I change or cancel an order?

If your order hasn't shipped yet, please contact us immediately with your order number. We'll do our best to help you.

Can I get assistance before purchasing?

Yes. Contact us with the product you're interested in, your usual size, and, if possible, your main measurements. We'll help you choose the best fit.

Shipping

What are the shipping and delivery times?

We generally prepare and ship orders within 24–48 business hours of confirmation. Delivery times vary depending on the destination and courier.

How can I track my shipment?

Once your order ships, you'll receive an update with tracking details (if applicable). If you don't see it, please contact us with your order number.

Returns and exchanges

How can I make a return?

You can manage your return from your personal area: log in to your account, select the order, and start the wizard. If you don't have an account or are having difficulty, contact us and we'll help you.

Can I exchange a size?

If you need to change sizes, contact us with your order number and product: we'll guide you to the best solution based on availability.

Sizes and Fit

How to choose the right size?

Consult the size guide and make sure the underwear doesn't dig in or squeeze (especially under the bust and on the stomach). If you're between sizes, a looser fit is often preferable.

What is the difference between a maternity bra and a nursing bra?

A maternity bra is designed to support the changing breasts of pregnancy. A nursing bra adds a convenient opening for access to the breast. Many mothers choose styles that are suitable for both stages.

Which underwear should you choose during pregnancy?

Maternity underwear should stay in place without constricting: it shouldn't roll up, slide down, or dig in. Comfort, breathability, and a comfortable finish are the priority.

Sensitive skin

What should I choose if I have sensitive skin?

We recommend delicate, breathable fabrics, comfortable finishes, and soft elastics. Delicate washes and neutral detergents also help reduce irritation.

Breastfeeding and postpartum

Which bra should I choose if I'm breastfeeding (even at night)?

Choose a firm yet soft bra, with a convenient opening and delicate fabric. It should provide support without constricting and not create pressure points during sleep.

What do you really need after giving birth?

Generally, practical and delicate garments: comfortable underwear, soft and breathable panties, and, if you want more support, gradual, non-constrictive support. The priority is comfort and ease of use.