Need help with sizing, orders, or shipping?

Our MySanity team is here to help. Fill out the form below or contact us directly via email or phone.

We usually respond within 24–48 hours.

Email: shop@mysanity.it
Phone: +39 0332 920036
Hours: Monday–Friday, 9:00 AM–5:00 PM (CET)

Where we are

MYSANITY
Via Clivio 43
21059 Viggiù (VA), Italy
Email: info@mysanity.it
Phone: +39 0332 920036

Frequently Asked Questions

How can I change or cancel an order?

If your order hasn’t been shipped yet, email us at shop@mysanity.it with your order number. We’ll do our best to assist you.

How long does shipping take?

We ship within 24/48 hours from order confirmation. Delivery takes 2 to 5 business days, depending on the destination.

How do I make a return?

You can manage your return directly from your personal MySanity account. Log in, select the order, and follow the guided return process. It’s simple, quick, and available 24/7.

Don’t have an account or having trouble logging in? Email us at shop@mysanity.it and we’ll help you out.

How do I choose the right size?

Check out our size guide or contact us — we’ll help you find the perfect fit.

Wholesale and Retailer Contacts

If you’re a store interested in reselling MySanity products, email us at commerciale@mysanity.it. We’ll send you our B2B catalog and conditions.

Safe Shopping & Reliable Support

• Certified Made in Italy quality
• Trackable shipping within 24/48 hours
• Easy self-service returns from your account
• Secure payments via credit card or PayPal
• Friendly, human, and knowledgeable customer support

We’re here to support you with care through every stage of motherhood.

Write to us with confidence — we’ll respond with attention and care.